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Terms & Conditions
Last updated: January 2026. The agreement between you and Computer Technical Support.
Last updated: January 2026. The agreement between you and Computer Technical Support.
Computer Technical Support provides independent third-party technical support services for computers, peripherals, software, and networks. By using our services, you agree to these terms.
Initial diagnosis is provided free of charge. All repair work is quoted at a flat rate and begins only with your explicit approval. Quotes are valid for the diagnosed issue; additional issues discovered during repair will be quoted separately with your approval required before proceeding.
You confirm that you own or are authorized to request service on the device in question, that you have the legal right to any passwords or accounts involved, and that you will maintain backups of important data where possible.
If the same diagnosed issue recurs within the guarantee period stated at the time of service, we will re-service the issue at no additional charge. The guarantee does not cover new issues, issues caused by subsequent third-party changes, or hardware failures unrelated to our service.
If we are unable to resolve the diagnosed issue, you will not be charged for the repair attempt.
Remote sessions are initiated only with your consent and may be terminated by you at any time. We are not responsible for pre-existing data loss, hardware failure, or issues caused by conditions outside our control.
To the maximum extent permitted by law, our liability is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
This is an independent third-party technical support service. We are not affiliated with, endorsed by, or sponsored by Microsoft, Apple, HP, Dell, Canon, Epson, Brother, Norton, McAfee, Avast, AVG, Bitdefender, or any other brand. All trademarks belong to their respective owners.
We may update these terms from time to time. The current version is always available on this page. Continued use of our services constitutes acceptance of the updated terms.
Questions about these terms? Call +1 (888) 596-0015 or email support@computer-technical-support.com.